What are your hospital's hours?

Monday/Wednesday/Thursday.......... 8:00 am - 8:00 pm
Tuesday/Friday..................................8:00 am - 6:00 pm
Saturday............................................8:00 am - 4:00 pm

 What forms of payment do you accept?

We require full payment at the time our services are rendered. For your convenience, we accept Visa, MasterCard, Discover, cash and personal checks with proper identification. Payment at the time our services are rendered.

What type of animals do you care for?

We are a small animal practice. We see dogs and cats of all shapes and sizes. Dr. Gonzales and Dr. Kramer both see pocket pets and exotics.

• Ferrets
• Iguanas & Lizards
  
• Rabbits
  
• Rodents
• Guinea Pigs
• Hamsters
• Mice
• Rats
• Tortoises & Turtles 

Do you treat wild animals that have been injured?

We are not licensed to treat wildlife. We refer most injured wild critters over to Pet Emergency Clinic and Conejo Valley Animal Hospital located in Thousand Oaks. They are licensed to provide medical care for wild animals and in most cases re-release animals back into the wild.

Do I need an appointment? 

We recommend making an appointment. Please be prompt for your appointment and if you are unable to keep your scheduled appointment or need to cancel for any reason, please call us in advance. Please be advised that patients are seen in the following order:

• Life threatening emergencies
  
• Scheduled appointments
  
• Unscheduled “Walk In” appointments

Do you see emergencies?

In the event of an emergency we ask that you call our hospital at
(805) 526-0917 or (818) 884-1533.

• During normal business hours, depending on our doctor availability, an appointment may be scheduled or a doctor may recommend the best medical option for your pet.
  
  
• After hours your call will be forwarded to our answering service and will be
  directed to one of the following emergency facilities:  Pet Emergency Clinic,
  Thousand Oaks; VCA McClaves in Reseda or Chatoak Pet Clinic
  (open until midnight) in Granada Hills.

Do you board animals? 

Boarding is permitted for patients with a medical necessity and with a doctors’ approval. Due to limited space, we are unable to provide boarding to those patients that do not require medical treatments and/or medication. 

We do have several employees that offer pet/house sitting services or we can refer you to a local boarding facility. Please contact us at (805) 526-0917 or (818) 884-1533 if you require further assistance.

Do you provide grooming services? 

With veterinary medicine as our primary objective, grooming services are limited to pets in need of medical treatment.

When should I have my pet Spayed and/or Neutered?

We recommend that your pet be spayed or neutered at approximately 4 to 6 months of age. A medical examination is required to determine your pet’s health prior to any surgical procedure or anesthesia. By spaying your female pet prior to their first heat cycle, you greatly reduce the chance of mammary tumors and eliminate ovarian cancer.